01Can FOCUS support store planning as well as fixture manufacturing?+
Yes. A qualified project can include store zoning, a 2D fixture layout and 3D concept development. The exact deliverables and revision scope are defined in the proposal before detailed work begins.
02What information is needed for the first project review?+
Share the store country and city, a floor plan or approximate dimensions, product categories and sizes, fixture quantities, opening target and any reference images or brand guidelines.
03How does FOCUS control changes before production?+
The team records open decisions, drawing revisions, material selections and approvals. Production should begin only from the released scope agreed for that project.
04Can buyers review materials or a prototype?+
Material samples, finish samples, lighting tests or a prototype can be included when the project risk and scope require them. The quotation states what will be supplied and how approval affects the schedule.
05What quality evidence can be provided?+
Depending on the project, the handoff may include inspection photographs, dimensional checks, lighting or mechanism tests, quantity records, labels and packing information.
06Does FOCUS provide certificates?+
Relevant documents are shared only after their legal holder, issuing body, product scope, standard and validity are checked against the buyer's actual requirement. A registration, test report and product certificate are not treated as the same thing.
07Can FOCUS support overseas installation?+
Installation support is scoped by project. It may include trial assembly, labels, assembly drawings, remote coordination or agreed on-site support. Local construction, permits, unloading and site responsibility must be assigned in the contract.
08What determines the minimum order quantity?+
The fixture construction, materials, tooling, finish and repeat quantity determine the production arrangement. Send the selected references and quantities so the proposal can distinguish a single-store order from a repeat program.
09When does the production schedule begin?+
The order schedule identifies the release conditions: agreed commercial terms, current drawings, materials, equipment interfaces and any required sample approvals. Shipping and site installation are separate milestones.
10How are order changes handled?+
Connect a requested change to the fixture code and drawing revision. Review its effect on materials, components already produced, price, packing and timing before approving the changed scope.
11How should damage or a missing component be reported?+
Record the package label, fixture reference and condition before discarding packaging. Send wide and close photographs, the affected quantity and a description of the issue so the team can identify the required correction.
12How are freight and site responsibilities defined?+
The quotation identifies the destination, delivery basis, packing, transport and any agreed installation support. Confirm import clearance, unloading, local movement, assembly and equipment connections with the responsible parties.
13Can a store program keep consistent parts and finishes?+
Use a common prototype revision and finish record, then maintain a separate exception list for each location. Repeat orders should reference the approved component and finish codes.
14How are confidential drawings handled?+
Identify confidential files, the permitted project use and any required confidentiality agreement at the beginning of the cooperation. Share the current revision through the agreed project contacts.